 | PASSENGER CONTACT OPTIMIZATION
The objective of GSS is to be able to provide solutions to clients in the Airline, Airport and Travel & Tourism business sectors, wishing to maximize their revenue, reduce operating costs, improve their services and/or optimize an existing or up and running contact center. Also, the GSS corporate strategy entails placing high emphasis on CRM in order to be able to comply with any requirements that clients may have. GSS offers the following:  Revenue Generation such as lead generation, cross selling, leisure packages sales, loyalty programs, reducing open order backlog and any other functions related to revenue generation.
Front office activities such as information on travel timetables and routes, Credit/Debit card bookings, Reservations, complex enquiries, corporate travel account management, irregular information services, “Welcome Home”, crisis management or any other front office tasks within an Airline or an Airport, not forgetting hotel chains. Back office activities such as Ticketing, On-line Web user support, customer complaints, baggage claims, and any other after sales functions.  Consulting services by GSS covers many activities but will be primarily limited to IT and Telecom expertise ranging from IT auditing to company infraestructure in order to maximise the IT and Telecom contact center capital expenditures and to revamp an obsolete IT or telecom infraestructure in order to protect client investments.
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System integration and development of CRM applications - Customized application design, development and system implementation.
- IVR Systems upgrade.
- Re-engineering, performance tuning and porting services.
- Software packages & IT solutions.
- Outsourced technical support.
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